Cloud computing is really popular and has the highest adoption rate. From small business to enterprises, everyone, use the cloud platforms to leverage a plethora of benefits offered by the cloud computing. The best cloud solutions assure high availability and accessibility of the software and business applications along with the cost saving. Continue reading “3 Major Reasons for Using Expert Cloud Consulting Services from a Company”
Content is one of the most favorite weapons of many SEO experts. They need a lot of quality SEO content writing to support their search engine optimization tactics. These days, a trend of outsourcing content writing is on spike. This article shares the major reasons of the popularity of this trend.
Each business needs to have a strong digital presence to go ahead of the competition. Continue reading “Why Outsourcing SEO Content Writing Service Is In Demand?”
VICIdial has been widely used as a call center dialer system. It furnishes a call center solution with basic required features. However, with dynamically changing industry and increasing demand of customer care center need more improved version of existing VICIDial solution. A custom contact center solution offered by 3rd party vendors come with some exciting and advanced features to support work of customer support centers. Continue reading “VICIDial Custom Modules To Empower Your Contact Center Solution”
As we all know Quality Assurance is a discipline that is carried out during all stages of SDLC (Software Development Life cycle) to ensure that the quality of the product is maintained throughout all different development phases and also after delivery. Any best QA company or QA engineer starts this process by developing a QA Plan. Continue reading “What Your Quality Assurance Plan Must Have?”
The customer care and technical support center must be provisioned with the best tools so they can provide the best support to customers in real time. There are the top 3 tools that each customer or technical support center must put in place to delight customers and increase efficiency of support executives. Continue reading “Top 3 Must Have Solutions for Customer and Technical Support Centers”
You can text-enable a landline or toll free number of your support center using landline texting. Once your business number is text-enabled it can be used for 2-way communication using SMS and MMS. Any support center and customer care center can take benefit of landline texting aka texting to landline solution to increase productivity and customer satisfactions. Continue reading “Benefits of Landline Texting for Support Center”
For many businesses, outsourcing has become an important part of digital marketing and it continues to grow in popularity as a way to improve upon activities that are not core to the business. Read on to know top 5 benefits of hiring a full service digital marketing agency.
1. Access The Skills You Need
Building an in-house team to take care of the entirety of your digital marketing efforts is a practical impossibility for many small to medium-sized businesses. Continue reading “What Are The Benefits of Hiring A Full Service Digital Marketing Agency?”
In IT industry it is a common scenario to offer paid or free support services to the customers who have bought the solution or software product of the company. This support may include different activities such as:
- Resolving confusions of customer
- Guide them with correct steps
- Resolve any runtime bug or issue
- And other technical support.